Frequently Asked Questions

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return shipping costs are the responsibility of the customer: a flat return shipping fee of £10 applies to each return and is deducted from your refund. If the item arrives damaged, defective or incorrect, we cover the return costs in full.

Once we have received and inspected your return, your refund is issued to your original payment method within 10 business days.

How can I return an item?

To initiate a return, please contact our customer service by email at email@annamaja.pl to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

What are your delivery costs?

We offer free delivery on all orders across the United Kingdom.

Do you ship internationally?

Currently, we deliver only in the United Kingdom.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.

What payment methods do you accept?

We accept the following payment methods:

Credit and debit cards: Visa, Mastercard, American Express, Maestro
Mobile payments: Apple Pay, Google Pay, Shop Pay
PayPal